At Al Rehmat Khaddar, we strive to deliver your order accurately and in excellent condition, just as described on our website. While all our items undergo a strict quality control process before dispatch, we understand there may be occasions when you need to return or exchange a product. Here’s how our return and exchange policy works:
What Can Be Returned?
You may return a product for the following reasons:
- Product Mismatch: The product does not match the description and images provided on our website.
- Defective or Damaged: The product is defective or damaged upon receipt.
Non-Returnable Products
Certain products cannot be returned, including:
- Products that have been altered or used (e.g., washed, shrunk, or stitched).
- Products without original tags or packaging.
Return and Exchange Conditions
For a product to be eligible for return or exchange:
- The product must be in its original, unused condition.
- The product must have its original tags and packaging intact.
- Any defects must be reported within the return window.
Return Process
- Contact Us: If you wish to return a product, notify us within 7 days of receiving your order.
- Phone: Contact our customer support team at +92 348 3832734.
- Provide Details: When you contact us, please provide your order number and the reason for the return.
- Return Authorization: If your return request is approved, we will provide you with instructions on how to return the product.
- Shipping: We will cover return shipping costs if the return is due to a defect or error on our part. Otherwise, the customer is responsible for return shipping costs.
Inspection and Refunds
- Inspection: Upon receiving the returned product, our team will inspect it to verify its condition.
- Refunds: If approved then after receiving our products back, your refund will be processed within 3-5 business days to your original method of payment, Easypaisa or any Bank account.
Exchanges
- Product Availability: If you wish to exchange a product, please contact us to confirm the availability of the desired replacement item.
- Shipping: Shipping costs for exchanges are covered by us if the return is due to a defect or error on our part.
How to Reach Us
For any returns, exchanges, or inquiries, please contact our customer service team:
Al Rehmat Khaddar
- Phone: +92 348 3832734
We appreciate your trust in Al Rehmat Khaddar and aim to provide you with a smooth and pleasant shopping experience.
