Return and Exchange Policy

At Al Rehmat Khaddar, we strive to deliver your order accurately and in excellent condition, just as described on our website. While all our items undergo a strict quality control process before dispatch, we understand there may be occasions when you need to return or exchange a product. Here’s how our return and exchange policy works:

What Can Be Returned?

You may return a product for the following reasons:

• Product Mismatch: The product does not match the description and images provided on our website.
• Defective or Damaged: The product is defective or damaged upon receipt.

Non-Returnable Products

Certain products cannot be returned, including:

• Products that have been altered or used (e.g., washed, shrunk, or stitched).
• Products without original tags or packaging.

Return and Exchange Conditions

For a product to be eligible for return or exchange:

• The product must be in its original, unused condition.
• The product must have its original tags and packaging intact.
• Any defects must be reported within the return window.

Return Process

1. Contact Us: If you wish to return a product, notify us within 7 days of receiving your order.
   • Phone: Contact our customer support team at +92 348 3832734.
2. Provide Details: When you contact us, please provide your order number and the reason for the return.
3. Return Authorization: If your return request is approved, we will provide you with instructions on how to return the product.
4. Shipping: We will cover return shipping costs if the return is due to a defect or error on our part. Otherwise, the customer is responsible for return shipping costs.

Inspection and Refunds

• Inspection: Upon receiving the returned product, our team will inspect it to verify its condition.
• Refunds: If approved then after receiving our products back, your refund will be processed within 3-5 business days to your original method of payment, Easypaisa or any Bank account.

Exchanges

• Product Availability: If you wish to exchange a product, please contact us to confirm the availability of the desired replacement item.
• Shipping: Shipping costs for exchanges are covered by us if the return is due to a defect or error on our part.

How to Reach Us

For any returns, exchanges, or inquiries, please contact our customer service team:

Al Rehmat Khaddar

• Phone: +92 348 3832734

We appreciate your trust in Al Rehmat Khaddar and aim to provide you with a smooth and pleasant shopping experience.